Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Most Aeyde styles run true to size. We provide detailed size guides on each product page, including conversions for EU, UK, and US sizing.
Where are your products manufactured?
Our footwear and accessories are designed in Berlin and handcrafted in family-run factories in Italy to ensure the highest quality craftsmanship.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Please contact our support team within 30 minutes of placement for any urgent changes.
Do you offer repairs for worn items?
While we do not offer in-house repairs, we use premium leathers that any professional cobbler can easily maintain or repair.
How should I care for my leather shoes?
We recommend using a soft, dry cloth for cleaning and applying a high-quality leather conditioner periodically to maintain suppleness.
Are your materials sustainably sourced?
Yes, we prioritize longevity and transparency, sourcing our leathers from certified European tanneries that follow strict environmental standards.